Dayforce #1 in Vendor Satisfaction and User Experience: Sierra-Cedar 2016-2017 HR Systems Survey
By Jayson Saba, VP of Market Research & Industry Relations, Ceridian
At the 2016 HR Technology Conference and Expo, Stacey Harris of Sierra-Cedar unveiled the results of the survey-based study and shared a peek into the annual flagship 2016-2017 HR Systems Survey report. The 19th annual edition analyzed survey data from “1,528 unique organizations representing a total workforce of 20.6 million employees and contingent workers” making it “the longest running, most widely distributed, and most highly participative research effort in the HR industry.”
For the first time in the history of the report, the survey asked respondents to rate their satisfaction with the providers and the user experience of Workforce Management applications. Our Dayforce solution ranked #1 in both categories.
The study found that in addition to compliance, evaluation criteria are shifting “to a broader enterprise view taking into consideration the strategic role of WFM in achieving HR goals and outcomes.” Companies are increasingly looking for these applications to provide meaningful insights into labor costs in a context that makes sense to business decision-makers. The authors conclude, “In general, WFM solutions that have invested heavily in their compliance expertise, as well as sophisticated scheduling capabilities… achieved higher average user experience and vendor satisfaction scores.”
Our values start with Customer Focus – We win when our customers win. This study further validates that we are delivering a best-in-class application with world class services for our clients. We are honored to be rewarded by their vote of confidence. Thank you.
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Jayson Saba is VP of Market Research and Industry Relations at Ceridian. Prior to Ceridian, Jayson was an analyst at Aberdeen Group’s Human Capital Management practice. As the lead analyst for Core HR, Workforce Management, and Outsourcing, Jayson published over 100 research papers and reports about technology and best practices. Jayson is a frequent contributor to industry and trade magazines including HR Executive, PayTech, HROToday, Workforce Management, Talent Management, CIO and The Economist. He regularly presents at HR conferences and trade shows. Follow him on Twitter @JaysonSaba.