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Posts tagged ‘retail’

The Top 3 Benefits Retailers Find in the Cloud

By  John Orr, SVP of Retail, Ceridian

While most retailers have given some thought to cloud-based human capital management (HCM) solutions, the underlying needs and anticipated benefits varies. In a previous blog, I shared high-level insights from Ceridian’s collaboration with Innovative Retail Technologies to survey more than 150 retail workforce managers. I want to hone in on the specific benefits our respondents felt cloud-based applications brought to their business. Read more

State of Retail Human Capital Management: Cloud, Compliance, and Collaboration

By  John Orr, SVP of Retail, Ceridian

Talking to peers about the challenges – and opportunities – they face with workforce management (WFM) is useful, and quantitative research can deepen these insights.  That’s why Ceridian collaborated with Innovative Retail Technologies to survey more than 150 retail workforce managers to better understand their most important HCM (inclusive of WFM) initiatives over the past year.

There are three high level insights I want to share from this research; I’ll take a deeper dive into the results in future posts. Read more

3 strategies in the retailer’s bull’s-eye through 2017

By  John Orr, SVP of Retail, Ceridian

Retailers are always looking ahead, and with the insights offered through RIS and Gartner’s 26th Annual Retail Technology Study it’s easier to make changes that will have an impact. Over the next few posts, I’ll help connect these research insights with important considerations for retailers trying to thrive in the evolving and competitive consumer marketplace. Read more

Clopening: A Hidden Danger to the Customer Experience

By  John Orr, SVP of Retail, Ceridian

Clopening.  While this catchphrase sounds funny, its impact on retail workers, shift employees and customers is far from a laughing matter. Clopening is the practice of scheduling employee to work a closing and opening shift back-to-back — often with very limited time for the employee to sleep between the shifts. Read more

Why a Comprehensive HCM Approach can Improve Hourly Staff’s Work/Life Balance

retailBy  John Orr, SVP of Retail, Ceridian

As retailers improve the balance between their business’ demands and the needs and convenience of staff, employees’ engagement, happiness and productivity increase. These are the left and right hands of any retail operation. And few aspects of the hourly employee’s experience yield greater benefits than the improvement of scheduling, and the self-service that feeds it—the backbone of hourly employees’ work–life balance. Happier employees will share that happiness wherever they interact with customers. The experience for both gets better as employees’ jobs complement the rest of their lives. Retention, even in high-turnover industries, gets better, too. Read more

5 Trends Shaping Retail and Why All Employers Should Care #NRF16 (Part 3 of 3)

retail2By  John Orr, SVP of Retail, Ceridian

In my last two posts, I discussed four of the five trends: interconnectivity; Omni-store; beacons and buttons; and Black Friday. I’ve saved one of the most interesting and exciting trends for last: Personalization.

Personalization has become a priority, and rightfully so. Within their workforce, retailers have a broad range of personalities and casts of characters. While many executives believe they are giving employees options to improve their overall experience, they are really limiting the choices to a pre-conceived set of options — this is not personalization.   Read more

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